Irvine, California, USA
Refund policy
Last Updated: 02/14/2026
At ROJA Beauty, we take pride in delivering thoughtfully crafted cosmetic products. Due to the personal and hygienic nature of our items, we maintain the following return policy to ensure product safety and quality for all customers.
Please review this policy carefully before making a purchase.
1. Return Eligibility
We accept returns within 30 days of confirmed delivery, provided that all of the following conditions are met:
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The product remains unopened
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The original vacuum seal / protective seal is intact
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The product has not been used or tested
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The item is returned in its original packaging
For hygiene and safety reasons, any product with a broken seal, opened vacuum, tampered packaging, or signs of use is not eligible for return or refund.
2. Non-Returnable Items
The following items are non-returnable:
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Opened cosmetic products
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Items with broken or removed safety seals
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Used lip or personal care products
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Gift cards
This policy is strictly enforced to maintain sanitary standards required for personal-use cosmetic items.
3. Return Shipping
Customers are responsible for all return shipping costs.
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Original shipping fees are non-refundable
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We recommend using a trackable shipping service
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RojaBeauty is not responsible for lost or damaged return shipments
Returns sent without prior authorization may not be accepted.
4. Return Authorization
To initiate a return, please contact:
Include:
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Your full name
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Order number
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Reason for return
If your return request is approved, instructions will be provided.
Unauthorized returns may be refused.
5. Refund Processing
Once your returned item is received and inspected:
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If approved, a refund will be issued to your original payment method
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Refunds typically process within 5–10 business days
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Processing times may vary depending on your financial institution
If the returned item does not meet eligibility requirements, the refund will be declined.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will review the issue and, where appropriate, provide a replacement or refund in accordance with applicable consumer protection laws.
This policy does not limit any rights you may have under California law regarding defective goods.
7. Legal Compliance
This return policy is designed in accordance with applicable consumer protection standards while maintaining strict hygiene and safety practices required for cosmetic products.
Nothing in this policy limits any rights provided to consumers under applicable law.
8. Contact Information
For any questions regarding this policy, please contact:
RojaBeauty
Email: returns@rojabeauty.com
Website: www.rojabeauty.com
